How do I send you feedback on my experience as a Patient?
Evolutio Ophthalmology use Patient feedback, good or bad, to help inform continuous service improvement and learn from your experiences and needs of our service. We activity encourage all patients to let us know how well we looked after you and how we can improve even more.
Whenever you are triaged by one of our clinical team, or you visit one of our ODTC’s, or visit an Affiliate Network Provider, then you will receive a text message after your appointment with a link to fill in the NHS approved ‘Friends & Family Feedback’ survey.
This will let the NHS know how you felt about our service. At the end of the survey, you will then be asked if you wish to put further feedback on the NHS Choices website, where other patients will use your feedback to make a decision on where they may wish to be seen in the future.
Evolutio is committed to dealing with any complaint made about its services equitably, comprehensively, and in a timely manner.
We are dedicated to high quality care for all as a core principal of our vision and purpose. This includes the provision for any user of the organisation and its associated services, their family, carers, or members of the public, with the opportunity to seek advice, raise concerns or make a complaint, about any of the services it commissions, or policies and procedures it has developed and implemented.
A complaint or concern can be received by mail, electronically or by phone on the below:
Tel: 0203 7807860
Post: Evolutio Care Innovations Ltd., Newtown House, Newtown Road, Henley On Thames, Oxon RG9 1HG
We endeavour acknowledge all complaints within 3 working days and provide a response timeline. Our complaints policy can be seen here