London NHSx Electronic Referrals

Electronic Eyecare Referral System (EeRS)

NCL NHSx programme

Welcome to the NHSx EeRS programme, a new eye care service, commissioned by NHSX and supported by NHS London, designed to help improve referral pathways between primary care optometry and hospital eye services and promote an improved experience for patients being referred for ophthalmology care. 

NHS London have agreed to run a 9-month pilot across North Central London (NCL), with agreement from the CCG and other stakeholders including secondary care and local optical committees (LOC). We are working collaboratively with the local eye care system to deliver electronic referrals and support the development of community-based shared care schemes between optometry and secondary care providers.

Registering for the pilot

The programme will result in the sharing of data across large numbers of disparate independent organisations, between private and NHS sectors. Consequently, we apply very similar end user security as the NHS smart card, whereby all users who have access to the spine will have been security checked by RA and will have signed a contract as an individual entity for data access under visual responsibilities. 

As such, in order to register for the pilot we need to know who you are.

Know Your User, often referred to as KYU, is a process that users of our software will need to go through to identify themselves when applying for access. KYU is widely implemented by institutions as they have a duty to comply with Data Protection laws and regulations. KYU helps businesses to identify their users, their activities, and whether they pose a risk or are acting against the terms of use. KYU checks are a requirement for some services.

What's required?

The principle of the ‘Know Your User’ process is to identify individuals, clinicians, businesses, hospitals and optometry practices to ensure they are who they say they are and can prove so through providing identification.

The KYU process allows us to prevent any fraudulent or spurious activity taking place within the software, ensuring that a patient’s data is secure and is not being accessed by individuals who have have no legitimate right to view the records held within Evonnect.

The information you may be asked to provide will depend on what you’re signing up for. In most cases, you’ll need to provide the following as a minimum: 

– GOC/GMC Number

– Photographic ID (Driving licence, Passport etc.)

– A selfie photograph

There may be some circumstances where we require that you provide additional information, such as if you’re registering on behalf of someone else, or are not on a national register e.g. GOC/GMC

Below are the steps involved as well as details of the information you’ll need to submit. At any point in time you can call our team on 0203 917 3900 for extra guidance.

The process


We’ll ask you to register with your first name, family name, GOC/GMC no., email and phone number.


We’ll send a verification code to your email and your phone that’ll you’ll need to enter into the registration page.


You’ll be asked to enter a password with at least 12 characters (minimum of 1 uppercase, 1 lowercase and 1 number)


You’ll next be asked to attach a close up picture of yourself plus a copy of a picture of your passport or driving licence.


Once verified you’ll be asked to assign yourself to a practice. You have the ability to assign yourself as a user to a number of practices.


You’ve now completed the KYU process and have access to the eVonnect platform. Using your user credentials, login to the software.

Sign up demonstration